1. Verify before you travel
Check the driver/passenger name, vehicle and booking details before starting. Drivers should keep required identity, licence, vehicle and insurance information current.
2. Use safe pickup points
Choose legal, visible and practical pickup/drop-off locations. Avoid creating unsafe stops or requiring drivers to use the app while moving.
3. Share trip information
Where available, users may share active trip information with a trusted contact. Live location should be used only for legitimate ride and safety purposes.
4. SOS and emergencies
The planned SOS function can create an OnWay safety alert containing ride and location information. In an immediate emergency, users should also contact the relevant local emergency service directly.
5. Report concerns
Unsafe driving, harassment, threats, suspicious items, fraud, vehicle issues or serious misconduct should be reported promptly. Users can also block another user from future matching where supported.
6. Goods safety
Drivers should not accept a parcel that is suspicious, improperly described, unsafe, illegal, leaking, damaged or outside configured limits.