Website version: These policies are written for the planned OnWay service and should be reviewed by qualified Sri Lankan legal and regulatory professionals before commercial launch.
1. Be friendly
Communicate politely, clearly and calmly. Small acts of consideration make shared travel more comfortable.
2. Be loyal to your commitments
Honor confirmed rides, arrive on time and cancel responsibly when plans genuinely change.
3. Be respectful
Respect personal boundaries, cultural differences, property, vehicles, luggage and shared spaces. Harassment, intimidation and discriminatory abuse are not acceptable.
4. Be trustworthy
Use accurate profile, vehicle, route and item information. Do not manipulate ratings, membership, location or payment records.
5. Keep the journey safe
Follow applicable laws, do not distract drivers, use safe pickup points and report serious concerns.
6. Build your reputation
Ratings and membership can reflect successful journeys, reliability, cancellations, no-shows, complaints and other configured performance indicators.