1. Information we may collect
When OnWay services become available, information may include account details, contact information, identity and verification information, driver licence and vehicle documents, photos, trip details, location data during relevant ride activity, payment-related records, ratings, support messages and device/security information.
2. Why information is used
Information may be used to create and secure accounts, verify drivers and vehicles, match routes, operate rides and deliveries, process payments, provide support, manage membership and reputation, prevent fraud, investigate incidents, improve the service and meet legal obligations.
3. Location information
Location data may be used for pickup, route matching, ETA, live trip functionality, safety and operational monitoring. Collection should be limited to what is necessary for the relevant feature and platform settings.
4. Sharing of information
Necessary trip information may be shared between matched drivers and passengers. Service providers may process information for hosting, maps, notifications, payments, communications, analytics, security or other platform functions. Information may also be disclosed when required by law or for legitimate safety and fraud investigations.
5. Retention and security
OnWay should retain information only for appropriate operational, legal, accounting, fraud-prevention and safety purposes. Reasonable technical and organizational safeguards should be used, while recognizing that no online system can guarantee absolute security.
6. User choices
Users may be able to update account information, communication preferences and permissions through the relevant application. Requests concerning personal information can be directed to support@onway.lk.
7. Children
The service should not be used by children independently unless the final launch rules expressly permit a specific supervised use and all applicable legal requirements are met.
8. Changes
This policy may be updated as OnWay features, regulations and service providers change. Material updates should be communicated through the website or applications.