🥉
Bronze
Starting level for new members. Build your history through completed journeys and responsible behavior.
OnWay Membership
Reliability should become visible over time.
Drivers and passengers start at Bronze and can progress through Silver, Gold and Platinum as they build a record of successful, respectful participation.
🥈
Silver
Recognizes growing reliability, positive ratings and a stronger completion record.
🥇
Gold
For members with consistently strong behavior, ratings and journey performance.
💎
Platinum
Highest planned membership level for sustained reliability and excellent community standing.
Configurable scoring
Membership is not based on ride count alone.
OnWay can calculate membership using configurable factors, weights, thresholds and review periods. These settings can be adjusted by authorized administrators without rebuilding the apps.
Example factors
Completed rides
Successful journey history.
Average rating
Feedback from other members.
Cancellation rate
Reliability after confirming journeys.
No-show rate
Attendance at confirmed pickup plans.
Complaints
Validated incidents or disputes.
Verification
Account and document status.
Driver-specific signals
Driver membership can include additional operational factors.
Punctuality
Arrival and journey timing reliability.
Acceptance behavior
How consistently confirmed requests are honored.
Vehicle condition
Verified condition and required documentation.
Document validity
Licence, insurance and other required documents remain current.
Community conduct
Respectful interaction and complaint history.
Successful service
Passengers, parcels and other enabled services completed correctly.
Important: Membership thresholds, benefits, scoring weights and review rules are planned to remain configurable. Membership may rise or fall as a member's recent performance changes.